wetogel Privacy Policy

This page describes what we collect when you use wetogel and how we keep that data protected. We take your privacy seriously. When you create an account on our platform to access slots, live tables, or sportsbook markets, we collect information necessary to verify your identity, process payments, and comply with applicable law.

Our commitment to you is straightforward: we collect only what we need, we do not sell your data to third parties without consent, and we use industry-standard encryption to protect what you share. We store account information on secure servers and limit access to our compliance and support teams. If you have questions about how we handle your data, contact our support team through the Help Center.

This privacy policy applies to all wetogel users and covers desktop, mobile web, and app access. We update this policy periodically; any material changes are posted here and notified to active account holders.

What Data We Collect on wetogel

When you register an account on wetogel, we collect your email address, username, password, and date of birth. We ask for a phone number (optional but recommended for account recovery). You specify a preferred payment method during onboarding — for example, DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or one of our partner banks (mobile banking, local payment, online payment, e-wallet).

Before your first withdrawal, we collect identity documents: a government ID (KTP, passport, or driver license) and proof of residence (utility bill, bank statement, or rental agreement issued within three months). We store scanned copies of these documents in an encrypted folder accessible only to our compliance team.

We also collect transaction history — every deposit, wager, settlement, and withdrawal tied to your account. This data helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. We log your IP address and device type when you log in, which helps us spot unauthorized access attempts.

How We Use Your Data

We use your email to send account notifications: password resets, deposit confirmations, wager settlements, and promotional messages (if you opt in). We use your identity documents solely to verify your age and address before allowing withdrawals. We do not share these documents with any third party except where required by law.

Your transaction history helps our support team investigate disputes. If you report a discrepancy between your balance and your expected outcome, we review the relevant rounds or matches and settle the claim based on our records and game data. We also use this history to detect patterns of fraud or money-laundering activity.

We analyze anonymized, aggregated data to improve our platform — for example, which slot games are most played, what times our sportsbook sees peak traffic, and which payment methods are most popular. This analysis does not identify you personally; we strip out identifying details before analyzing trends.

Data Storage and Third-Party Processors

We store your account data on secure servers hosted in data centers outside Indonesia. Your data may be replicated to backup servers in different geographic regions for disaster recovery. This means your data may leave your jurisdiction. You acknowledge this when you create your account on wetogel.

We use third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. These processors see your name, payment method, and transaction amounts — the minimum information required to complete the transaction. They do not store your full payment details on our behalf; each processor maintains their own security standards.

We use a third-party compliance software provider to screen transactions for money-laundering risk. This provider sees your name, address, and transaction patterns but does not store your ID documents. We also use support-ticketing software to manage Help Center requests; your ticket content is stored on a cloud server and encrypted at rest.

Your Rights and Data Access

You have the right to request a copy of all personal data we hold about you on wetogel. Submit a data-access request through the Help Center with your account number and email. Our compliance team responds within one business day with a download link to your data in a standard format.

You can request correction of inaccurate information — for example, if your registered address is outdated. You can also request deletion of your account and associated data, subject to legal retention requirements. We retain transaction records for seven years to comply with anti-money-laundering law; other data is deleted within 30 days of your request, unless a dispute or investigation is pending.

How We Protect Your Data

All communication between your device and our wetogel servers is encrypted using TLS 1.3. Your password is hashed using industry-standard algorithms; we never store your password in plain text. Your session token expires after subject to verification of inactivity; you must log in again to resume play.

Our payment processing uses tokenization: we do not retain full payment-card numbers. When you deposit via bank transfer, we receive only a transaction confirmation; we do not store your bank account details. We conduct annual security audits by independent third parties and maintain cyber-liability insurance.

• 1
  EncryptionProtection layer

  All data in transit is encrypted with TLS 1.3; data at rest is encrypted with AES-256.

• 2
  Access controlsAuthorization layer

  Only authorized personnel (compliance, support, finance) can access sensitive data; access is logged and audited.

• 3
  Incident responseRecovery layer

  If a data breach occurs, we notify affected users within 72 hours and cooperate with local authorities.

Cookies, Tracking, and Analytics

We use cookies for functional purposes: keeping you logged in, remembering your interface preferences, and preventing fraud. We do not use cookies for behavioral tracking or retargeting. You can disable cookies in your browser settings, but this may prevent wetogel from functioning properly.

We use Google Analytics to understand traffic patterns on our site — which pages are visited most, how long users stay, and where they navigate next. Google Analytics uses anonymized IP addresses; your individual identity is not sent to Google. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Jurisdiction and Legal Basis

We operate wetogel in jurisdictions where online gaming is permitted under local law. Our privacy practices comply with data protection laws in our operating regions. Your data may be processed and stored outside your home country; by using wetogel, you consent to this cross-border transfer.

We retain transaction and account data for legal compliance: anti-money-laundering regulations require us to keep transaction records for seven years. We also retain support tickets and dispute records for three years. Other data is retained only as long as your account is active.

Contact and Policy Changes

If you have questions about our privacy practices or wish to exercise your data rights, submit a request through the Help Center or email our compliance team. We respond to all requests within one business day. If you believe we have mishandled your data, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

We update this privacy policy periodically to reflect changes in our operations or applicable law. Material changes are posted here and notified to active account holders via email. Your continued use of wetogel after any update constitutes acceptance of the updated policy. This policy was last updated in the current calendar year and is effective immediately.